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MARK JOSEPH SANTOS

System Analyst Software Developer Graphic Designer Video Editor

More About Me
About

Let me introduce myself.

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Hello, I'am Mark Joseph! More than 8 years in IT profession.

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A highly competent, adaptable and responsible IT professional where my knowledge, experience and skills able to do basic PC/laptop trouble shooting. Proficient in creating/ editing video, pictures and presentation using different tools. Can create clear & concise databases. Outstanding in systems management software, remote control, patch management, software distribution, and computer operating systems. Skillful in Website and software application designing, building, or maintaining.

  • Fullname: Mark Joseph Santos
  • Job: Fulltime:System Infrastructure Analyst | Freelance:Graphic Designer,System Developer
  • Email: mssantos.itd.pps@gmail.com

Skills

Graphic Designing, Software Developing, Web Developing, System Management, PC/Laptop Troubleshooting.

  • 95%
    GRAPHIC DESIGN
  • 90%
    SYSTEM DEVELOPMENT
  • 75%
    SYSTEM ANALYST
  • 90%
    SYSTEM MANAGEMENT
  • 95%
    PC TROUBLESHOOTING
Hire Me Download CV
Resume

More of my credentials.

I'am a Bachelor's degree holder.

Work Experience

System Infrastructure Analyst

October 2022 - Present

Palawan Pawnshop Group

Analyzes capacity planning reports, compare to baseline statistics and recommended changes, enhancement to ensure availability and full utilization of existing resources. Test and Verifies changes to usage standards of all system management and automation tool. Design , Documents, and Maintains standard procedures and guidelines in the use system management and automation tools. Prepares and performs usage model that can be utilized to forecast both expected and unexpected growth in resource requirements.

Field I.T. Engineer

June 2021- October 2022

Palawan Pawnshop Group

Level 2 Technical Support for PPS-PEPP Area Office and Branches. Cater all IT-related concerns for PPS-PEPP Area Office and Branches via Ticketing System. Installation of computer programs: Remittance Program, Loaning System, MYSQL etc. Assist using different remoting tools. Conduct inventory for IT Supplies. Testing of new systems and programs before deploying to branches. Troubleshooting of network : ISP, Modem, Security Firewall. Installation/Backup of CCTV. Technical support for seminars and motorcades.

Area I.T.

February 2018-June 2021

Palawan Pawnshop Group

IT support for PPS-PEPP Area Office and Branches. Cater all IT-related concerns for for PPS-PEPP Area Office and Branches via Ticketing tools: My1 and Internal Program. Installation of computer programs: Remittance Program, Loaning System, MYSQL etc. Assist using different remoting tools : Kaseya VSA, Anydesk, Team Viewer etc. Conduct inventory for IT Supplies. Testing of new systems and programs before deploying to branches. Troubleshooting of network : ISP, Modem, Security Firewall. Installation/Backup of CCTV. Technical support for seminars and motorcades.

Temporary CDMS Encoder

August 2017- October 2017

Palawan Pawnshop Group

Encode all KYC form of branches to CDMS program. Helping the Area from customer audit. Manage all customer data of the Area.

Cashier/Branch Manager Reliever

April 2017-February 2017

Palawan Pawnshop-Palawan Express Pera Padala

Provided friendly service and assistance to clients to promote customer loyalty, satisfaction and sales. Addressed customer needs and made product recommendations to increase sales. Used critical thinking to breakdown problems, evaluate solutions and make decisions. Help customers to complete purchases, locate items and join rewards. Worked flexible schedule and extra shifts to meet business needs. Mentored new team members on software system operation. Responded to customer inquiries with patience and positivity to establish excellent first-impression.

Part-time College Instructor

July 2016-October 2016

Norzagaray College

Part-time College Instructor for BS in Computer Science Student Major Subjects such as Multi Media System, Data Communication, Web Development, Operating System and Digital Electronics.

Technical Engineer/Programmer

May 2014 - June 2016

SmartQ Systems Co.Inc.,

Responsible for technical assistance via call or on-site. Onsite installation of Que Management System. Conduct user-training. Advice the user for appropriate actions. Product Demo and Presentation. Stress Testing/QA. Coding for client revision/update of the System.

Software and Web Developer

2013 to Present

Freelance/Part-time

Freelance programmer : Creation of Software and Web Applications such as Websites, Inventory System, Information System, POS, Que Management System and Etc.

Graphic Designer/Video Editor

2013 to Present

Freelance/Part-time

Freelance Graphic Designer : Creation/Layout of Logo, Branding, Invitation, Calling cards, brochure and Etc. Freelance Video Editor: Editing Videos and Presentations.

Education

Bachelor of Science in Computer Science

2011-2014

Norzagaray College

Back of Municipal Compund, Brgy Poblacion, Norzagaray Bulacan, Philippines 3013. Norzagaray College is a government institution for the development of man’s potentials both as an individual and as a member of society. It was established to help the rural underprivileged and marginalized members of the community.

Secondary Education

2002-2006

Holy Angel University

Holy Angel St, Angeles City, Pampanga, Philippines 2009. Holy Angel University is a private Catholic research university in Angeles City, Philippines. Founded in June 1933 by Don Juan Nepomuceno and Fr. Pedro Paulo Santos, who was later named as the Archbishop of Cáceres, is considered the first lay-founded Catholic school as well as the first co-educational Catholic high school.[2] With a student population of over 21,000, it is the largest private institute of education with the largest student population in a single campus in Central Luzon.

Portfolio

Check Out Some of My Works and Achievements.

Some of my works and Achievements that can view in public.

Tarpaulins

Tarpaulins

Graphic Design/Layouts
5 Years in Service

5 Years in Service.

Palawan Pawnshop Group
Application & Software

Software & Application

Software/Application Development
Logos

Logos

Branding/Layouts
Website

Website

Web Development
Invitations

Invitations

Graphic Design/Layouts
Services

What Can I Do For You?

This are the list of my services that i offer.

Contact

I'd Love To Hear From You.

If you interested to my services and you need help. Just contact me.

Where to find me

Brgy Poblacion, Norzagaray
Bulacan, Philippines
3013

Email Me At

mssantos.itd.pps@gmail.com

Call Me At

Phone: (044) 815 5013
Mobile: (+63) 966 215 3938